Shipping and Delivery Policy

Last Updated: June 26, 2026

1. Order Preparation

Orders are prepared after payment confirmation. A confirmation email is sent once the order is validated.

2. Shipping

Orders are shipped to the address provided by the customer during the order placement. It is the customer's responsibility to verify the accuracy of the information provided before finalizing the purchase.

3. Delivery Times

Delivery times are indicative and may vary depending on the destination, carrier, logistical conditions, or any circumstances beyond our control.

4. Order Tracking

When the service is available, a tracking number is communicated by email to allow the customer to track the progress of their package.

5. Shipping Costs

Shipping costs, when applicable, are indicated before the final validation of the order.

6. Delivery Delays

Delays may exceptionally occur due to carriers, customs formalities, weather conditions, or other cases of force majeure. Eliteman cannot be held responsible for these delays.

7. Package Receipt

The customer is invited to check the condition of the package upon receipt. In case of damaged, missing, or non-conforming product, it is recommended to contact customer service as soon as possible.

8. Delivery Address

Eliteman cannot be held responsible for an impossible or delayed delivery due to an incomplete, incorrect, or erroneous address communicated by the customer.