Politique de Retour et de Remboursement

Return and Refund Policy

Last updated: June 26, 2026

1. Purpose

This Return and Refund Policy sets out the conditions applicable to return, exchange, and refund requests for products purchased on the Eliteman website.

2. Return Conditions

Returned products must be sent back in their original, unused condition, accompanied by their accessories, instructions, and original packaging, where applicable.

Products showing signs of use, damage, or modification may not be eligible for return.

3. Return Request

Any return request must be addressed to customer service, specifying the order number and the reason for the request.

After reviewing the request, return instructions will be communicated to the customer.

4. Exchanges

When an exchange is possible, it is carried out subject to the availability of the product concerned.

If the product is no longer available, another solution may be offered in accordance with the applicable conditions.

5. Refunds

When a refund is accepted, it is made using the same payment method used during the order, unless otherwise agreed or due to technical impossibility.

Processing times may vary depending on the banking institution or payment provider.

6. Ineligible Products

Certain products may not be returned, including:

personalized products;
products opened for hygiene reasons when legislation so provides;
products damaged by misuse;
products excluded by applicable regulations.

7. Damaged or Non-Compliant Products

In the event of receiving a damaged, defective, or non-compliant product, the customer is invited to contact customer service as soon as possible so that an appropriate solution can be offered.

8. Return Costs

Return costs are determined in accordance with the applicable conditions and are communicated to the customer when their request is processed.

9. Policy Modification

Eliteman reserves the right to modify this Return and Refund Policy at any time. The new provisions take effect upon their publication on the website.